“Norman has an extraordinary depth and breadth of experience in the Customer Services arena.
George Donoghue - Director of Operations
"I was extremely privileged to work with Norman through a system and process change project at Spark Energy, based in the Scottish Borders. I consider Normans views analysing the methods of project management versus project type, and the resulting implementation, to be the most informative and effective I've encountered to date. I gained a great deal through working with Norman.
Ross Cazally – Change Manager
"Norman has a great deal of knowledge and experience- I can't stress how much I've learnt from him over the past 20 months. He's a very strong leader with an adaptable and innovative approach. His techniques aren't simply proven they’re exceptionally successful."
Anthony Moorin - Contact Centre Manager
"Norman has not only refocussed a previously underperforming area of our business but has proved a strong cultural leader who has galvanised the wider business with a fresh, open approach to tackling change"
James Constant - Chief Operating Officer
"Norman and I worked closely over 18 months driving real quality into Customer Experience, with a view to differentiating ourselves in the market by quality of delivery in service. Norman is an experienced Senior Manager and offered great advice and support to me in our time working together"
Gareth Rushton - Operations Director
"I cannot recommend Norman highly enough. He transformed customer services at Bizz energy with his knowledge and enthusiasm. His coaching is the best I've experienced and I have learnt more from Norman than from anyone else in my career. He will be an enormous asset to any organisation"
Neil Phillips - Customer Service Team Leader
"Norman was great to work with. He did a good job of managing the team he was responsible for and engendered good team work with those around him."
Peter Scott - Customer Service Director
"Norman worked as a sub-contractor via Niche Resources at T-mobile. He was very well regarded and showed himself highly competent in a diverse range of senior interim management roles."
Marcus Astley - Managing Director, Niche Resources Limited
"I reported to Norman initially in his Role as an Interim Department Head and Latterly in his role as a programme manager. I found Norman to be the most inspiring leader I have had in my career. His experience combined with a strong strategic awareness and natural yet unassuming charisma made it a genuine pleasure to work for Norman. Norman is a stirring and though provoking coach who looks to get the best result for the business through doing the best for the people. Norman has highly developed programme/project management skills and is an accomplished trainer in these disciplines. He can also be a strong driver of change and will look for opportunities to grow a business through growing it’s people and delighting the customers. Norman has a varied and extremely extensive skill set ranging from technical skills, through programme and change management, encompassing cultural change programmes all supported by extremely strong and very advanced people skills. He is a committed individual who understands and operates very effectively in a number of environments be it the intimate atmosphere of a training session to the cut and thrust of the corporate world. If I had to sum Norman up in a few words they would be these " An intelligent people focused professional business man with the highest possible standards of professional integrity and role model leadership behaviour!
David Gillies - Corporate Operations Manager
"I am honoured to have worked for Norman, his experience, ability and professionalism are inspirational and have been instrumental in the progression of my own career."
Craig Childs - Business Analyst/Manager
"I worked with Norman on several projects across Europe. I found his work to be thorough, his approach adaptable and his knowledge outstanding. I would without hesitation endorse Norman."
Linda Pearson - Director EMEA Customer Services and Support
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